We are currently recruiting a full-time, term Housekeeping Supervisor for our team at the Tundra Inn in Churchill, Manitoba!

TITLE

Housekeeping Supervisor

LOCATION

Churchill, MB

REPORTS TO

General Manager, Hospitality

COORDINATES WITH

Tundra Inn Hospitality Team

Operations & Logistics teams (Tundra Inn & Frontiers North) 

POSITION SUMMARY 

ESSENTIAL DUTIES AND RESPONSIBILITIES*

Supervisory Duties

• Create and manage housekeeping staff schedules to ensure adequate coverage for daily and deep-cleaning tasks.
• Train new housekeeping staff on cleaning procedures, safety protocols, and Tundra Inn standards.
• Provide guidance, support, and oversight to ensure attendants meet cleanliness and guest service standards.
• Monitor daily employee performance, provide constructive feedback, handle issues confidentially, and promptly submit documentation to the General Manager, Hospitality.
• Ensure compliance with employment legislation, including scheduling required breaks, arranging adequate coverage during breaks, and ensuring employees take their breaks as scheduled.
• Model and enforce standards for employee uniforms, personal protective equipment (PPE), grooming, and ensure employees are fit for duty.
• Address and resolve conflicts or issues among staff in a professional and timely manner.

Quality Control and Reporting

• Conduct thorough inspections of guest rooms and common areas to ensure cleanliness meets hotel standards.
• Maintain records of room statuses, cleaning schedules, and staff attendance; report issues to hotel management.
• Identify and report maintenance or repair needs, such as broken furniture, malfunctioning lights, or plumbing issues.

Guest Interaction and Support

• Respond to urgent cleaning needs or maintenance issues, including biohazard clean-up, and delegate tasks appropriately.
• Handle guest complaints or concerns related to housekeeping and implement corrective actions.
• Liaise with housekeeping staff to ensure all rooms are sanitized and fully stocked to accommodate guests’ needs; assist housekeeping as needed.
• Coordinate with other departments (e.g., front desk or maintenance) to ensure smooth operations and guest satisfaction.
• Assist front desk staff during busy times, as required.

Room Cleaning and Sanitization

• Use cleaning equipment and products to clean and sanitize guest rooms and common areas.
• Vacuum and mop guest room and common area floors.
• Launder and replace bed linens and towels.
• Dust surfaces, including shelves, headboards, and light fixtures.
• Clean windows, mirrors, and other glass surfaces in guest rooms and common areas.

Inventory Management

• Monitor and manage inventory of cleaning supplies, linens, and toiletries; reorder supplies as needed.
• Restock guest room toiletries, supplies, and continental breakfast items.
• Replenish housekeeping carts with necessary supplies, including cleaning products, linens, and toiletries.

Common Area Management

• Regularly tidy and organize public spaces, such as the lobby, to ensure they are clean and presentable for guests.
• Empty trash bins and replace liners in guest rooms and common areas.

Lost and Found Management

• Properly handle items left behind by guests, following hotel procedures for lost and found.

Periodic Deep Cleaning

• Perform deep cleaning duties as needed, including shampooing carpets, washing curtains, or steam-cleaning furniture.

Teamwork & Organizational Culture

• Maintain open communication and cooperation with other staff to ensure a friendly, collaborative, and efficient working environment.
• Actively participate in regular staff meetings.
• Participate in cross training to strengthen teams, create more opportunities for advancement within the company, and create redundancies for periods of employee leaves and turnover.
• Uphold the behaviours of a safe, respectful, and inclusive workplace that recognizes and respects diversity and individual differences.
• Understand Frontiers North’ values, mission, and strategic plans to support the organization.
• Understand, respect, and support Frontiers North’s commitment to corporate social responsibility and operating sustainably. 

Workplace Health and Safety

• Follow the Workplace Safety and Health Act and Regulation standards and protocols and all Frontiers North health and safety policies and procedures.
• Attend all safety meetings as required.
• Ensure the work areas is clean, sanitary, well-organized, and hazard free. 

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

• 2+ years of experience in housekeeping, janitorial work, or a similar role in a hotel, motel, or similar environment is required.
• Previous experience in a supervisory position is an asset but not required.
• Previous experience using cleaning equipment and products is required.
• Clean It Right certification required.
• Effective written and verbal communication skills in English; other languages are an asset.
• Demonstrated ability to use a computer, including Mac operating systems, Google Workspace, Microsoft Office, Internet, and server databases.
• Strong time management skills and the ability to prioritize tasks with minimal supervision.
• Flexibility and resourcefulness to problem solve challenges that arise from working in remote, northern location.
• Excellent customer service skills, interpersonal skills, empathy, and patience.
• Must be able to work individually and as part of a team.

SPECIAL CONDITIONS OF EMPLOYMENT

• Job is in Churchill, Manitoba, a remote, northern location.
• Hotel environment.
• Must be able to stand for extended periods of time.
• Must be able to safely lift 23 kilograms (50 pounds).
• The ability to travel to Churchill, Manitoba by air and/or train is required.
• Closed-toe, slip-resistant, comfortable footwear is required.
• Staff housing is available.
• Overtime may be required during evenings, weekends, and on holidays.
• Must be legally entitled to work in Canada. 

PERKS!

• Fantastic company discounts on and/or complimentary opportunities to experience Frontiers North Adventures tours and activities
• Great staff discounts at all Frontiers North properties (Tundra Pub, Tundra Inn, The Ptarmigan, Fifty-Eight North retail store)
• Company events
• Free gym access
  
• Free shared staff accommodations or generous Northern living premium
• Paid travel to Churchill, MB (conditions apply)

*This description is not intended to be, nor should it be construed as, an all-inclusive list of responsibilities, skills, or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but related duties may be added, deleted, or modified as necessary.

Frontiers North Inc. is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, gender, pregnancy, sexual orientation, record of offences, age, marital status, family status, religion, or disability.

Check us out!

The Ptarmigan

Tundra Pub

Tundra Inn

Dan's Diner

Fifty Eight North

Tundra Buggy Lodge

Tundra Buggy Tours

Adventures

B Corp Certification

Frontiers North Inc. (Frontiers North) is comprised of two business units: Frontiers North Adventures and Frontiers North Hospitality. In addition to our tours and activities we operate restaurants, accommodations, and a retail store in Churchill, Manitoba and our corporate head office is in Winnipeg, Manitoba. Our team is united by a shared vision of stewardship, ensuring we leave a positive impact on the people and environments we serve while delivering world-class experiences. Together, we are hosts. 

We are currently recruiting versatile, adventure seeking Kitchen Manager, Line Cooks, and Prep Cooks for term positions at the Ptarmigan and the Tundra Pub!

JOB SUMMARY

Kitchen Manager, line cooks, and prep cooks work collaboratively to ensure the efficient preparation and delivery of high-quality recipes in Frontiers North Inc.’s (FN) kitchens. Line cooks handle cooking, plating, and assembling dishes during service while maintaining quality, timing, and presentation standards. Prep cooks focus on ingredient preparation, including chopping, portioning, and organizing, to set up the kitchen for smooth service. All roles uphold food safety, cleanliness, and inventory management, contributing to a cohesive kitchen operation to deliver excellent dining experiences that align with (FN) values of sustainability and corporate social responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Line Cook Responsibilities

Food Execution:

• Ensure food quality, portion control, and plate presentation through 100% recipe adherence.
• Prepare menu items during service while maintaining consistency and timing standards.
• Complete all orders with uncompromising quality and consistency.

Kitchen Operations:

• Monitor cleanliness and compliance with safe food handling and health and safety standards.
• Maintain all work areas, utensils, and equipment in clean and sanitary condition.
• Ensure food is prepared, held, and served at correct temperatures and appearance.

Coordination & Communication:

• Communicates effectively between shifts, ensuring stations are stocked and ready.
• Liaise with the supplier delivery team to verify accuracy and product quality.
• Provide relevant information on product quality and availability to management.

Prep Cook Responsibilities

Food Preparation:

• Prepare ingredients and complete daily prep sheets.
• Monitor daily prep production for consistency and readiness.
• Ensure proper rotation, labeling, and dating of all prepped products, ensuring compliance with first-in-first-out (FIFO) protocols.

Stock and Inventory:

• Inventory food products, identify shortages, and inform management.
• Stock and prep stations for service in advance of shifts.

Kitchen Support:

• Assists with setting up the kitchen for smooth service.
• Prepare components to support line cooks during busy periods.
• Adhere to food safety standards during all prep tasks.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

• Post-secondary education in culinary arts is an asset.
• Minimum of 2-years culinary experience in a full-service restaurant
• Minimum 1-year experience in a Line or Prep Cook role
• Valid Food Handlers certification.
• Effective written and verbal communication skills in English; other languages are an asset.
• Strong time management skills and the ability to prioritize tasks with minimal supervision.
• Flexible and resourcefulness to problem solve challenges that arise from working in a remote, northern location.
• Excellent interpersonal skills, empathy, and patience.
• Must be able to work individually and as part of a team.

SPECIAL CONDITIONS OF EMPLOYMENT

• Job is in Churchill, Manitoba, a remote, northern location.
• Commercial kitchen setting.
• Must be able to stand for 8-12 hours per day.
• Must be able to safely lift 23 kilograms (50 pounds).
• Must be able to work near a variety of potential food allergens including, but not limited to, citrus, strawberries and other fruits and vegetables, peanuts and other nuts and legumes, pork, poultry, beef, bison, shellfish/seafood, fish, and other meats.
• Dress code is in effect.
• Must remain free of impairment from drugs, alcohol, or other mental and physical conditions while on duty and/or on call to work.
• The ability to travel to Churchill, Manitoba by air and/or train is required. 
• Closed-toe, slip-resistant, comfortable footwear is required. 
• Shared staff housing is available.
• Overtime may be required during evenings, weekends, and on holidays.
• Must be legally entitled to work in Canada.

PERKS!

• Generous tip pool
• Fantastic company discounts on and opportunities to experience Frontiers North Adventures tours and activities
• Great staff discounts at all Frontiers North properties (Tundra Pub, Tundra Inn, The Ptarmigan, Fifty-Eight North retail store)
• Company events
• Free gym access
• Free shared staff accommodations or generous Northern living premium
• Paid travel to Churchill, MB (conditions apply) 

EQUAL OPPORTUNITY EMPLOYER

Frontiers North Inc. is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, gender, pregnancy, sexual orientation, record of offences, age, marital status, family status, religion, or disability.

JOB DESCRIPTIONS

CHECK US OUT!

The Ptarmigan

Tundra Pub

Tundra Inn

Dan's Diner

Adventures

Tundra Buggy Lodge

Tundra Buggy Tours

Fifty Eight North

B Corp Certification

We are currently recruiting versatile, adventure seeking Housekeeping Attendant/Dishwasher for positions at the Ptarmigan, the Tundra Pub, and Tundra Inn!

JOB SUMMARY

The Housekeeping Attendant is responsible for ensuring a high standard of cleanliness and organization in guest rooms, common areas, and other designated spaces. This role plays a crucial part in creating a welcoming and comfortable environment for guests by maintaining cleanliness, replenishing supplies, and addressing guest requests. 

• Clean Guest Rooms
  
• Bathroom Cleaning
• Bed Making
• Restocking Supplies
• Common Area Cleaning
• Deep Cleaning Tasks
• Linen Management
• Waste Removal

The Dishwasher is responsible for maintaining the cleanliness and sanitation of dishes, utensils, cookware, the kitchen area and other duties as assigned.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

• Effective written and verbal communication skills in English; other languages are an asset.
• Strong time management skills and the ability to prioritize tasks with minimal supervision.
• Excellent customer service skills, including interpersonal skills, empathy, and patience.
• Must be able to work individually and as part of a team.

SPECIAL CONDITIONS OF EMPLOYMENT

• Job is in Churchill, Manitoba, a remote, northern location.
• Commercial kitchen setting.
• Must be able to stand for 8-12 hours per day.
• Must be able to safely lift 23 kilograms (50 pounds).
• Must be able to work near a variety of potential food allergens including, but not limited to, citrus, strawberries and other fruits and vegetables, peanuts and other nuts and legumes, pork, poultry, beef, bison, shellfish/seafood, fish, and other meats.
• Dress code is in effect.
• Must remain free of impairment from drugs, alcohol, or other mental and physical conditions while on duty and/or on call to work.
• The ability to travel to Churchill, Manitoba by air and/or train is required. 
• Closed-toe, slip-resistant, comfortable footwear is required. 
• Shared staff housing is available.
• Overtime may be required during evenings, weekends, and on holidays.
• Must be legally entitled to work in Canada.

PERKS!

• Generous tip pool
• Fantastic company discounts on and opportunities to experience Frontiers North Adventures tours and activities
• Great staff discounts at all Frontiers North properties (Tundra Pub, Tundra Inn, The Ptarmigan, Fifty-Eight North retail store)
• Company events
• Free gym access
• Free shared staff accommodations or generous Northern living premium
• Paid travel to Churchill, MB (conditions apply) 

EQUAL OPPORTUNITY EMPLOYER

Frontiers North Inc. is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, gender, pregnancy, sexual orientation, record of offences, age, marital status, family status, religion, or disability.

CHECK US OUT!

The Ptarmigan

Tundra Pub

Tundra Inn

Dan's Diner

Adventures

Tundra Buggy Lodge

Tundra Buggy Tours

Fifty Eight North

B Corp Certification