ESSENTIAL DUTIES AND RESPONSIBILITIES*

• Collect, review, and process vendor invoices to ensure accuracy, completeness, proper documentation, and compliance with Frontiers North’s accounting policies and procedures.
• Verify invoices against purchase documentation and confirmation of goods or services received prior to issuing payments, maintaining appropriate internal controls.
• Enter vendor invoices and payment transactions into accounting software to maintain accurate and up-to-date accounts payable records.
• Prepare weekly payment batches, cheque runs, and supporting documentation for review and approval.
• Coordinate with department managers to obtain required invoice approvals and supporting documentation.
• Reconcile accounts payable records, including vendor accounts and statements, to ensure accurate balances and timely resolution of discrepancies.
• Investigate and resolve invoice and payment discrepancies by communicating with vendors, employees, and internal departments.
• Maintain accurate vendor records and respond to vendor inquiries regarding invoice status, payment timelines, and account information.
• Maintain organized digital records of invoices, approvals, payment documentation, and supporting records to support financial reviews and audit requirements.

• Respond to employee inquiries related to accounts payable processes and provide guidance on submitting expense reimbursement requests, kilometre claims, and credit card statements and receipts.
• Provide training and assistance to employees to support accurate submissions and compliance with Frontiers North’s financial procedures.
• Collaborate with department managers and employees to resolve accounts payable-related questions and obtain required documentation.
• Collaborate with the Accounting and Finance team to support accurate financial records, efficient processes, and timely completion of accounting activities.

• Stay current on company policies and applicable provincial and federal financial regulations relevant to accounts payable processes.
• Follow established accounting procedures and internal controls to support accurate and compliant financial operations.
• Support the annual financial review process by compiling and maintaining required accounts payable documentation.

• Contribute to the development and maintenance of departmental standard operating procedures (SOPs) to ensure role continuity and consistency. 
• Engage in cross-training to enhance team collaboration, support professional growth and internal advancement, and ensure business continuity during employee absences or transitions.
• Maintain open communication and cooperation with coworkers across all departments to ensure a collaborative and efficient working environment.
• Actively participate in departmental and company-wide meetings to stay connected and informed.
• Uphold the behaviours of a safe, respectful, and inclusive workplace that recognizes and respects diversity and individual differences.
• Understand Frontiers North’s values, mission, and strategic plans to support the organization. 
• Understand, respect, and support Frontiers North’s commitment to corporate social responsibility and operating sustainably. 

• Follow the Workplace Safety and Health Act and Regulation standards and protocols and all Frontiers North health and safety policies and procedures, including the use of personal protective equipment (PPE) when necessary.
• Actively participate in safety meetings and discussions, contributing insights to support a culture of shared safety responsibility.
• Maintain a clean, hazard-free, and organized work environment, modelling safe practices and supporting health and safety expectations across all workspaces.
• Report hazards, incidents, guest injuries, employee injuries, equipment concerns, and compliance issues promptly.

REQUIRED EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• Post-secondary education from a recognized institution in business administration, accounting, or related discipline, or an acceptable combination of education and experience.  
• Minimum 2+ years of experience in accounts payable, accounting, or financial administration.
• Experience processing vendor invoices, reconciling accounts, and maintaining accurate financial records.
• Experience supporting accounting or financial operations in a hospitality, tourism, or other seasonal business environment is an asset.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of basic Canadian accounting principles and accounts payable processes.
• Ability to accurately enter, maintain, and retrieve financial information using accounting software and digital record systems.
• Ability to identify discrepancies, investigate issues, and maintain accurate financial records.
• Familiarity with CRM and POS systems (e.g., Peak 15, Lightspeed), and cloud-based platforms (e.g., Google Workspace).
• Proficiency in Microsoft Excel, including the use of basic formulas and functions such as filtering and sorting.

• Effective written and verbal communication skills in English; other languages are an asset.
• Ability to communicate professionally with vendors, employees, and internal departments to obtain information, resolve questions, and support timely payment processing.
• Ability to provide clear guidance and assistance to employees regarding financial procedures and documentation requirements.
• Professional and respectful in handling confidential financial information.

• Highly organized and detail-oriented, with strong accuracy and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated willingness to stay current on company policies, accounting procedures, and applicable financial regulations.

SPECIAL CONDITIONS OF EMPLOYMENT

• This position is based in Winnipeg, Manitoba at Frontiers North’s corporate office. 
• Frontiers North may require you to work from another Frontiers North location within commutable distance of your primary work location upon reasonable notice.
• Frontiers North reserves the right to relocate this position upon reasonable notice to such other locations as may be needed.

• This role may require occasional travel to Churchill, Manitoba and other locations. 
• Churchill, Manitoba is a small sub-arctic community accessible only by plane or train.
• Travel requirements will vary throughout the year based on strategic priorities, industry events, and partner engagement.

• This position is set in an office environment that involves regular computer-based work, use of phones and other office equipment, prolonged screen use, repetitive keyboard and mouse use, shared workspaces, interruptions, deadlines, and changing operational priorities.

• This position requires the ability to perform office-based tasks, including prolonged periods of sitting, regular computer and phone use, extended screen time, repetitive keyboard and mouse use, reading from screens and documents, participating in meetings, moving within the office, reaching for office materials, and occasionally lifting or carrying office supplies, files, or equipment.
• Prolonged sitting, extended screen time, and repetitive keyboard or mouse use may contribute to eye strain, neck and back discomfort, and wrist or hand fatigue.
• Adherence to ergonomic practices, regular breaks, changes in posture, safe movement practices, proper lifting techniques, and situational awareness is essential for safety and comfort.

• Employees must be fit for work while on duty, including while performing work-related duties off-site. This includes being free from impairment due to substances like alcohol, cannabis, prescription medications or other drugs, as well as being in a suitable condition to handle the physical and psychological demands of the job. 
• Employees are responsible for notifying their supervisor immediately if they are no longer fit for duty or if they observe a coworker who may not be fit for duty.

• Regular work schedule is based on a 37.5-hour workweek; however, hours may vary based on operational demands and seasonal requirements.
• Work schedules may include evenings, weekends, holidays, and additional hours during peak operating periods as required.
• Must be legally entitled to work in Canada.

We are currently recruiting a full-time, term Housekeeping Supervisor for our team at the Tundra Inn in Churchill, Manitoba!

TITLE

Housekeeping Supervisor

LOCATION

Churchill, MB

REPORTS TO

General Manager, Hospitality

COORDINATES WITH

Tundra Inn Hospitality Team

Operations & Logistics teams (Tundra Inn & Frontiers North) 

POSITION SUMMARY 

ESSENTIAL DUTIES AND RESPONSIBILITIES*

Supervisory Duties

• Create and manage housekeeping staff schedules to ensure adequate coverage for daily and deep-cleaning tasks.
• Train new housekeeping staff on cleaning procedures, safety protocols, and Tundra Inn standards.
• Provide guidance, support, and oversight to ensure attendants meet cleanliness and guest service standards.
• Monitor daily employee performance, provide constructive feedback, handle issues confidentially, and promptly submit documentation to the General Manager, Hospitality.
• Ensure compliance with employment legislation, including scheduling required breaks, arranging adequate coverage during breaks, and ensuring employees take their breaks as scheduled.
• Model and enforce standards for employee uniforms, personal protective equipment (PPE), grooming, and ensure employees are fit for duty.
• Address and resolve conflicts or issues among staff in a professional and timely manner.

Quality Control and Reporting

• Conduct thorough inspections of guest rooms and common areas to ensure cleanliness meets hotel standards.
• Maintain records of room statuses, cleaning schedules, and staff attendance; report issues to hotel management.
• Identify and report maintenance or repair needs, such as broken furniture, malfunctioning lights, or plumbing issues.

Guest Interaction and Support

• Respond to urgent cleaning needs or maintenance issues, including biohazard clean-up, and delegate tasks appropriately.
• Handle guest complaints or concerns related to housekeeping and implement corrective actions.
• Liaise with housekeeping staff to ensure all rooms are sanitized and fully stocked to accommodate guests’ needs; assist housekeeping as needed.
• Coordinate with other departments (e.g., front desk or maintenance) to ensure smooth operations and guest satisfaction.
• Assist front desk staff during busy times, as required.

Room Cleaning and Sanitization

• Use cleaning equipment and products to clean and sanitize guest rooms and common areas.
• Vacuum and mop guest room and common area floors.
• Launder and replace bed linens and towels.
• Dust surfaces, including shelves, headboards, and light fixtures.
• Clean windows, mirrors, and other glass surfaces in guest rooms and common areas.

Inventory Management

• Monitor and manage inventory of cleaning supplies, linens, and toiletries; reorder supplies as needed.
• Restock guest room toiletries, supplies, and continental breakfast items.
• Replenish housekeeping carts with necessary supplies, including cleaning products, linens, and toiletries.

Common Area Management

• Regularly tidy and organize public spaces, such as the lobby, to ensure they are clean and presentable for guests.
• Empty trash bins and replace liners in guest rooms and common areas.

Lost and Found Management

• Properly handle items left behind by guests, following hotel procedures for lost and found.

Periodic Deep Cleaning

• Perform deep cleaning duties as needed, including shampooing carpets, washing curtains, or steam-cleaning furniture.

Teamwork & Organizational Culture

• Maintain open communication and cooperation with other staff to ensure a friendly, collaborative, and efficient working environment.
• Actively participate in regular staff meetings.
• Participate in cross training to strengthen teams, create more opportunities for advancement within the company, and create redundancies for periods of employee leaves and turnover.
• Uphold the behaviours of a safe, respectful, and inclusive workplace that recognizes and respects diversity and individual differences.
• Understand Frontiers North’ values, mission, and strategic plans to support the organization.
• Understand, respect, and support Frontiers North’s commitment to corporate social responsibility and operating sustainably. 

Workplace Health and Safety

• Follow the Workplace Safety and Health Act and Regulation standards and protocols and all Frontiers North health and safety policies and procedures.
• Attend all safety meetings as required.
• Ensure the work areas is clean, sanitary, well-organized, and hazard free. 

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

• 2+ years of experience in housekeeping, janitorial work, or a similar role in a hotel, motel, or similar environment is required.
• Previous experience in a supervisory position is an asset but not required.
• Previous experience using cleaning equipment and products is required.
• Clean It Right certification required.
• Effective written and verbal communication skills in English; other languages are an asset.
• Demonstrated ability to use a computer, including Mac operating systems, Google Workspace, Microsoft Office, Internet, and server databases.
• Strong time management skills and the ability to prioritize tasks with minimal supervision.
• Flexibility and resourcefulness to problem solve challenges that arise from working in remote, northern location.
• Excellent customer service skills, interpersonal skills, empathy, and patience.
• Must be able to work individually and as part of a team.

SPECIAL CONDITIONS OF EMPLOYMENT

• Job is in Churchill, Manitoba, a remote, northern location.
• Hotel environment.
• Must be able to stand for extended periods of time.
• Must be able to safely lift 23 kilograms (50 pounds).
• The ability to travel to Churchill, Manitoba by air and/or train is required.
• Closed-toe, slip-resistant, comfortable footwear is required.
• Staff housing is available.
• Overtime may be required during evenings, weekends, and on holidays.
• Must be legally entitled to work in Canada. 

PERKS!

• Fantastic company discounts on and/or complimentary opportunities to experience Frontiers North Adventures tours and activities
• Great staff discounts at all Frontiers North properties (Tundra Pub, Tundra Inn, The Ptarmigan, Fifty-Eight North retail store)
• Company events
• Free gym access
  
• Free shared staff accommodations or generous Northern living premium
• Paid travel to Churchill, MB (conditions apply)

*This description is not intended to be, nor should it be construed as, an all-inclusive list of responsibilities, skills, or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but related duties may be added, deleted, or modified as necessary.

Frontiers North Inc. is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, gender, pregnancy, sexual orientation, record of offences, age, marital status, family status, religion, or disability.

Check us out!

The Ptarmigan

Tundra Pub

Tundra Inn

Dan's Diner

Fifty Eight North

Tundra Buggy Lodge

Tundra Buggy Tours

Adventures

B Corp Certification

We are currently recruiting versatile, adventure seeking Guest Services Attendant for a position at the Tundra Inn!

JOB SUMMARY

The Guest Services Attendant supports the overall guest experience at the Tundra Inn through a combination of front desk, guest service, administrative, and housekeeping responsibilities. Depending on operational needs, duties may include guest check-ins and check-outs, reservations, payments, guest inquiries, room preparation and housekeeping, common area cleanliness, guest and staff transport, and other tasks required to support hotel operations. This role requires flexibility, strong customer service, attention to detail, safe driving practices, and a willingness to perform front desk, housekeeping, and shuttle duties as a regular part of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Services

• Welcome guests, process check-ins and check-outs, and complete payment transactions.
• Provide information about local attractions, vendors, restaurants, and events in Churchill, including information on weather conditions, wildlife safety, and transportation options.
• Address guest inquiries, concerns, or complaints promptly and professionally.
• Assign and manage room inventory to support guest arrivals, departures, and operational requirements.

Administrative Tasks

• Handle reservations via phone, email, or online platforms.
• Update guest records and maintain accurate occupancy and operational logs.
• Complete other administrative and record-keeping tasks accurately and in a timely manner.

Guest and Staff Shuttle Driving

• Transport guests and staff between designated locations in Churchill using company vehicles as assigned.
• Provide courteous and professional assistance to passengers, including helping with luggage and other belongings as required.
• Operate company vehicles safely and in accordance with traffic laws, Frontiers North policies, and established transportation procedures.
• Complete required vehicle checks and promptly report maintenance, safety, cleanliness, or operational concerns.
• Maintain the cleanliness and general presentation of assigned vehicles and ensure they are ready for scheduled guest and staff transportation.

Housekeeping

• Clean and prepare guest rooms and assigned common areas in accordance with established housekeeping standards, including making beds, changing linens, cleaning and sanitizing bathrooms and surfaces, vacuuming or mopping floors, emptying waste, and replenishing guest supplies.
• Complete assigned stayover, departure, and room turnover cleaning, ensuring rooms are clean, properly stocked, presentable, and ready for guest arrival within required timelines.
• Assist with laundry, linens, housekeeping supplies, and periodic or deep cleaning tasks as required.
• Identify and report maintenance concerns, damage, safety hazards, or unusual conditions, and handle guest property in accordance with established lost and found procedures.
• Follow established cleaning, sanitation, chemical handling, workplace safety, and PPE procedures.
• Perform housekeeping duties as a regular component of the position based on operational requirements and work assignments.

Operational Support

• Communicate with front desk, housekeeping, and other hospitality team members regarding arrivals, departures, stayovers, priority rooms, room status, guest requests, and other information necessary to coordinate room readiness.
• Transition between front desk, housekeeping, and other assigned hotel responsibilities based on occupancy, staffing, guest needs, and operational priorities.
• Monitor and report low supplies for guest amenities, housekeeping supplies, toiletries, and office supplies.
• Monitor guest and work areas and report safety, security, maintenance, or operational concerns to management.
• Maintain the cleanliness and presentation of the front desk, lobby, and other assigned guest or common areas throughout the shift.

Teamwork and Organizational Culture

• Collaborate with and assist other members of the Frontiers North team to achieve organizational goals.
• Maintain open communication and cooperation with other staff to ensure a friendly, collaborative, and efficient working environment.
• Communicate with coworkers using approved messaging platforms such as Slack and established communication protocols.
• Assist in the training and support of new hospitality team members including contributing to the development and maintenance of departmental standard operating procedures (SOPs).
• Participate in cross training to strengthen teams, create more opportunities for advancement within the company, and create redundancies for periods of employee leaves and turnover.
• Actively participate in company meetings.
• Uphold the behaviours of a safe, respectful, and inclusive workplace that recognizes and respects diversity and individual differences.
• Understand Frontiers North’s values, mission, and strategic plans to support the organization.
• Understand, respect, and support Frontiers North’s commitment to corporate social responsibility and operating sustainably.

Workplace Health and Safety

• Comply with the Workplace Safety and Health Act, the Public Health Act, and all Frontiers North health and safety policies, including the use of personal protective equipment (PPE) when necessary.
• Attend all pre-shift safety briefings and attend all safety meetings as required.

REQUIRED EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• Post-secondary education in Hospitality Management, Tourism, Business Administration, or a related field is an asset.
• 2+ years of experience in front desk, guest services, reception, office administration, housekeeping, or a similar customer service role is preferred.
• Previous experience working in a hotel, resort, or similar accommodation environment is an asset.
• Valid Class 5 (general) driver’s licence is required; Class 4 (buses up to 24 passengers) is an asset.

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES

Guest Service and Front Desk Operations

• Strong customer service and interpersonal skills, with the ability to provide welcoming, professional, and attentive service to guests.
• Ability to manage guest check-ins, check-outs, reservations, payments, room assignments, and inquiries accurately and efficiently.
• Ability to respond to guest concerns or service issues professionally and recognize when matters require escalation to a supervisor or manager.
• Ability to develop and maintain knowledge of Churchill attractions, transportation, services, weather conditions, and wildlife safety information relevant to guests.

Housekeeping and Hotel Operations

• Ability to clean and prepare guest rooms and common areas in accordance with established cleanliness, sanitation, stocking, and presentation standards.
• Ability to follow housekeeping procedures, including the safe use of cleaning products and equipment, handling of linens and waste, and appropriate use of personal protective equipment.
• Strong attention to detail with the ability to identify cleanliness, maintenance, safety, and roomreadiness concerns.
• Ability and willingness to perform housekeeping duties as a regular component of the position based on operational requirements and work assignments.

Technology, Administration, and Organization

• Ability to use a hotel property management system (PMS), or the ability to learn required systems.
• Ability to use computers and workplace technology, including Mac operating systems, Google Workspace, email, internet-based applications, and internal communication platforms.
• Basic to intermediate mathematical skills with the ability to accurately process payments and complete transaction-related tasks.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities and complete tasks with minimal supervision.

Communication, Adaptability, and Problem Solving

• Effective written and verbal communication skills in English. Additional languages are considered an asset.
• Ability to communicate clearly and professionally with guests, coworkers, supervisors, and other Frontiers North team members.
• Ability to adapt to changing guest needs, staffing requirements, occupancy levels, schedules, and operational priorities.
• Ability to exercise sound judgement and resourcefulness when addressing challenges associated with working in a remote northern location.
• Ability to work independently and collaboratively as part of a cross-functional hospitality team.

Guest and Staff Transportation

• Ability to safely operate company vehicles and transport guests and staff between designated locations in Churchill.
• Ability to provide courteous assistance to passengers, including handling luggage and belongings as required.
• Ability to complete required vehicle checks and identify and report vehicle maintenance, cleanliness, safety, or operational concerns.

PERKS!

• Fantastic company discounts on and opportunities to experience Frontiers North Adventures tours and activities
• Great staff discounts at all Frontiers North properties (Tundra Pub, Tundra Inn, The Ptarmigan, Fifty-Eight North retail store)
• Company events
• Free gym access
• Free shared staff accommodations or generous Northern living premium
• Paid travel to Churchill, MB (conditions apply) 

EQUAL OPPORTUNITY EMPLOYER

Frontiers North Inc. is proud to be an equal opportunity workplace and is committed to creating an inclusive and respectful work environment for all our employees. Hiring and other employment decisions at Frontiers North are made based on merit and without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, gender, pregnancy, sexual orientation, record of offences, age, marital status, family status, religion, or disability.

Full Job Description

CHECK US OUT!

The Ptarmigan

Tundra Pub

Tundra Inn

Dan's Diner

Adventures

Tundra Buggy Lodge

Tundra Buggy Tours

Fifty Eight North

B Corp Certification